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DUTIES & RESPONSIBILITIES:

• Creating and executing customer relationship management campaigns that aim to increase customer loyalty.
• Creating a set of universal customer relationship procedures and implementing them at every level of the company.
• Analysing customer journeys and looking to increase sales based on the received information and needs analysis.
• Supervising the organisation's direct communication with customers and promptly solving any issues
• Dividing the customer database by certain relevant customer characteristics and personalizing the approach accordingly
• Using existing customer information to identify new potential customers and target audiences.
• Implementing new and more cost-efficient communication channels with customers
• Must be able operate and manage the CRM system.
• Constantly testing all customer interaction procedures and making sure the most efficient approaches are always prioritized.
• Coordinating multiple departments regarding their customer interactions and finding ways to increase the level and effectiveness of their cooperation.
• Constantly studying the organization's direct competitors and analysing how they handle customer relationships.
• Communicating directly with customers and acknowledging their issues

REQUIREMENTS

• Diploma/Degree in Sales, Marketing, Business Administration, or related field.
• 3 years of experience in a similar role.
• Experience in SQL data extraction, overseeing and driving campaigns and projects.
• Should be analytical, data-driven, and well-versed with Excel.
• Detail-oriented and thrive in dynamic and fast-paced working environments.
• Possess excellent communication & interpersonal skills.
• A strong team player and comfortable working in matrix environments.
• Have basic background of accounting and tax.
• Previous experience in a professional environment will be advantageous.